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# Reprint and refund policy

Short version: **if the mistake is ours, you get a free reprint.** Cash refunds happen only in exceptional cases.

**We cover with a reprint when:**
* The sticker has visible production defects (lines, smudges, significantly drifted cuts).
* Color differs materially from the proof you approved.
* Delivered size or quantity doesn't match your order.

**We don't cover:**
* Errors in the artwork you approved (typo, wrong link, miscalculated design size). Approving the proof transfers file responsibility to the customer.
* Minor shade differences within the technical tolerances of the process (CMYK / 11-channel has limits we communicate upfront).
* Post-delivery damage (handling, incorrect application, extreme exposure).

**How to file:**
1. Message us in chat or email within 14 days of receiving the order.
2. Attach 2-3 clear photos of the issue (close-up + context).
3. Include the order number and a short description of the defect.
4. We reply within one business day with the decision: reprint, adjustment, or, in exceptional cases, refund.

**Cash refund - when yes:**
Only if the reprint can no longer be useful (event deadline passed, brief was canceled) and the mistake is ours. That's a case-by-case conversation.

The policy is built so you don't lose time and money when we mess up. Everything else gets handled with a fast reprint - which, most of the time, is what you actually need.